Tell Grant-Tech what is happening, who is affected, and how the issue is impacting work. For urgent problems, call directly so we can respond appropriately.
Never include passwords or payment details
Call when work is stopped or security is involved
Include who is affected and what changed
Tell us what is happening.
For urgent service interruptions or suspected security incidents, call rather than waiting on the form.
Helpful details speed up the next step.
Tell us who is affected, what changed, any error message you see, and whether work is stopped or degraded.
Request support from Grant-Tech
Complete the form and we will follow up with the appropriate next step.
A little context helps us respond more effectively.
You do not need to diagnose the problem. Just describe what you are seeing and how it affects work.
Who is affected?
One user, several people, the entire office, a remote worker, or a client-facing system?
What changed?
An error message, update, outage, password reset, new device, or repeated issue?
How urgent is it?
Is work stopped, degraded, creating security concern, or ready for scheduled attention?