Remote Support from Grant-Tech

Grant-Tech Remote Support

Only download and run these tools if you are actively working with a Grant-Tech technician.

Windows 10/11 computers

Use this download for Windows 10 and Windows 11 PCs. It is a single support launcher, so there is no ZIP file to extract.

  1. Download Grant-Tech Support for Windows.
  2. Open the downloaded Grant-Tech-Support-Windows.exe file.
  3. If Windows SmartScreen appears, click More info, then Run anyway, but only if you downloaded it from Grant-Tech and are actively working with a Grant-Tech technician.
  4. When RustDesk opens, give your technician the ID and one-time password shown on screen.
Download Grant-Tech Support for Windows

macOS computers

Use this download for Mac computers. The installer will install RustDesk, apply Grant-Tech support settings, and open RustDesk.

  1. Download the Grant-Tech Support for macOS package.
  2. Open the ZIP file.
  3. Double-click Install Grant-Tech Support.command. If macOS blocks it, right-click the file and choose Open.
  4. Enter the Mac password if prompted.
  5. Approve RustDesk in macOS Privacy & Security when prompted, including Screen Recording and Accessibility.
  6. Give your technician the RustDesk ID and one-time password shown on screen.
Download Grant-Tech Support for macOS

Using an iPhone/iPad, Android, Linux, or ChromeOS device?

Please contact Grant-Tech first. We’ll walk you through the correct RustDesk app and setup steps for your device.

Safety note

Do not install or run these tools at the request of anyone other than Grant-Tech. Close RustDesk when the support session is finished.