Remote Support from Grant-Tech
Use these support tools only when you requested assistance or are currently speaking with a Grant-Tech technician. If you are unsure, call before downloading.
Only download a support tool during an active Grant-Tech support request.
Unexpected remote-access requests can be fraudulent. Call us directly if anything about the request feels unfamiliar.
Windows support tool
A single runnable EXE. Download it only when directed, open the file, and share the displayed support information with Grant-Tech.
Download Windows EXEGrant-Tech Support for Mac
Choose your Mac type. Open Apple menu → About This Mac: “Chip” means Apple Silicon; “Processor” means Intel.
Download for Apple SiliconDownload for Intel MacOpen the DMG, Control-click Install Grant-Tech Support.command, choose Open, and enter the Mac administrator password privately. The installer adds the signed and notarized RustDesk app to Applications and configures it for Grant-Tech. Share only the displayed ID and one-time password with your Grant-Tech technician.
View macOS setup guide (PDF)Linux support package
Use the Linux package only when a Grant-Tech technician has asked you to open it and is ready to assist.
Download Linux ZIPAndroid support app
Download the official RustDesk Android installer only during an active Grant-Tech support request. Android may ask you to allow app installs from your browser or Files app. Grant-Tech will guide the secure setup and required permissions.
Download Android APKYou remain part of the process.
Grant-Tech will explain what connection information is needed, what actions are being taken, and when the session is complete.
Connect with permission
You start the tool and approve the support session.
Troubleshoot together
The technician investigates the issue and explains important actions.
End the session
Remote access is closed when support is finished.
Not sure which download to use?
Call Grant-Tech first. We will confirm the request and guide you to the correct support package.