# Grant-Tech Support for macOS

Use this package for Mac customers who need attended Grant-Tech remote support.

## What this installer does

- Detects whether the Mac is Apple Silicon or Intel.
- Downloads the matching official RustDesk macOS DMG from GitHub release 1.4.7.
- Installs RustDesk into `/Applications`.
- Applies Grant-Tech's self-hosted RustDesk server settings:
  - ID Server: `connect.grant-tech.co`
  - Relay Server: `connect.grant-tech.co`
  - Public Key: included in `RustDesk2.toml`
- Opens RustDesk so the customer can give Grant-Tech the RustDesk ID and one-time password.

## Customer instructions

1. Open the downloaded ZIP.
2. Double-click `Install Grant-Tech Support.command`.
3. If macOS says it cannot open the file, right-click it and choose **Open**.
4. Enter the Mac password if prompted.
5. When RustDesk opens, approve the macOS permissions:
   - Screen Recording: needed so Grant-Tech can see the screen.
   - Accessibility: needed so Grant-Tech can use keyboard/mouse.
6. Give Grant-Tech the RustDesk ID and one-time password shown in RustDesk.

## Important macOS note

macOS remote control requires user approval in Privacy & Security. No installer can fully bypass that. The installer gets RustDesk installed and preconfigured, but the customer still needs to approve Screen Recording and Accessibility.

## Internal note

This is an attended-support package, not a managed unattended fleet installer. Do not use a shared permanent password for customer devices.
