[et_pb_section fb_built=”1″ admin_label=”FAQ” _builder_version=”3.22″ custom_padding=”100px|0px|54px|0px|false|false”][et_pb_row _builder_version=”4.4.8″ custom_margin=”|||” custom_padding=”|||”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.4.8″ text_font=”Share Tech||||||||” text_text_color=”rgba(0,0,0,0.02)” text_font_size=”100px” text_line_height=”0.2em” header_font=”Open Sans||||||||” header_2_font=”Open Sans||||||||” header_2_font_size=”48px” header_2_line_height=”1.4em” text_orientation=”center” custom_margin=”||30px||false” custom_margin_tablet=”||0px|” custom_margin_phone=”” custom_margin_last_edited=”on|tablet” text_font_size_tablet=”80px” text_font_size_phone=”60px” text_font_size_last_edited=”on|desktop” header_2_font_size_tablet=”” header_2_font_size_phone=”36px” header_2_font_size_last_edited=”on|phone”]FAQ
Frequently Asked Questions
[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_2,1_2″ admin_label=”FAQ Row” _builder_version=”3.25″][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_toggle title=”What do I need to know before a service technician visits my home?” open_toggle_background_color=”rgba(0,0,0,0)” closed_toggle_background_color=”rgba(0,0,0,0)” _builder_version=”4.4.8″ title_font=”Open Sans||||||||” body_font=”Open Sans|700|||||||” background_color=”#f1f1f1″ custom_margin=”|||” custom_padding=”|||” locked=”off”]
A person at least 18 years of age must be present during the entire time period that services are provided. Our service technician must receive: full access to the computer(s) and/or other devices(s) to be serviced, access to your residence, your consent and cooperation to enter your residence or business, a safe working environment, working space and electrical power.
[/et_pb_toggle][et_pb_toggle title=”What forms of payment do you accept?” open_toggle_background_color=”rgba(0,0,0,0)” closed_toggle_background_color=”rgba(0,0,0,0)” _builder_version=”4.4.8″ title_font=”Open Sans||||||||” body_font=”Open Sans|700|||||||” background_color=”#f1f1f1″ custom_margin=”|||” custom_padding=”|||” locked=”off”]
We accept Visa, MasterCard and American Express credit cards, checks and cash. Our service technician will inform you prior to any additional charges beyond those listed in our flat fee rates. Payment is expected at the completion of services unless other arrangement have been made with our customer service representatives.
[/et_pb_toggle][et_pb_toggle title=”Does Grant-Tech really provide 24/7 service?” open_toggle_background_color=”rgba(0,0,0,0)” closed_toggle_background_color=”rgba(0,0,0,0)” _builder_version=”4.4.8″ title_font=”Open Sans||||||||” body_font=”Open Sans|700|||||||” background_color=”#f1f1f1″ custom_margin=”|||” custom_padding=”|||” locked=”off”]
Yes, we are here 24/7. When you call, we can talk you through the problem or schedule one of service technicians.� (Additional charges may apply for a rapid response)
[/et_pb_toggle][/et_pb_column][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_toggle title=”What can I expect when a service technician visits my home or work?” open_toggle_background_color=”rgba(0,0,0,0)” closed_toggle_background_color=”rgba(0,0,0,0)” _builder_version=”4.4.8″ title_font=”Open Sans||||||||” body_font=”Open Sans|700|||||||” background_color=”#f1f1f1″ custom_margin=”|||” custom_padding=”|||” locked=”off”]
When your service technician arrives they are required to provide proper identification verifying themselves as a representative of Grant-Tech.net. They will then interview you to get a better idea of the problem or situation and will provide you with an overview of the work that needs to be completed (In a way that you will understand, not tech talk). A written estimate will be provided and you will be required to agree to the recommended actions before the service technician will begin.
[/et_pb_toggle][et_pb_toggle title=”Are Grant-Tech Services guaranteed?” open_toggle_background_color=”rgba(0,0,0,0)” closed_toggle_background_color=”rgba(0,0,0,0)” _builder_version=”4.4.8″ title_font=”Open Sans||||||||” body_font=”Open Sans|700|||||||” background_color=”#f1f1f1″ custom_margin=”|||” custom_padding=”|||” locked=”off”]
Yes, we guarantee all services provided to you either in your home or work, online or over the phone for 30 days. However, for repairs do to a virus, spyware or malware, our service guarantee is only valid if the anti-virus and anti-spyware protection for your product is installed or updated during the repair or before you again connect to the internet.
[/et_pb_toggle][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”off|desktop” admin_label=”Footer” _builder_version=”4.4.8″ use_background_color_gradient=”on” background_color_gradient_start=”#036588″ background_color_gradient_end=”#6f8929″ background_color_gradient_direction=”140deg” background_color_gradient_overlays_image=”on” background_enable_image=”off” custom_margin=”|||” custom_padding=”120px|0px|120px|0px|false|false” custom_padding_tablet=”10vw||10vw||true” custom_padding_phone=”5vw||5vw||true” locked=”off”][et_pb_row column_structure=”2_3,1_3″ use_custom_gutter=”on” _builder_version=”4.4.8″ custom_padding=”|||” use_custom_width=”on”][et_pb_column type=”2_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_contact_form captcha=”off” title=”We’re Here To Help!” submit_button_text=”send messages” module_id=”et_pb_contact_form_0″ _builder_version=”4.4.8″ form_field_background_color=”rgba(0,0,0,0)” form_field_text_color=”#ffffff” title_level=”h2″ title_font=”Open Sans||||||||” title_text_color=”#ffffff” title_font_size=”50px” title_line_height=”1.2em” captcha_font=”Open Sans||||||||” form_field_font=”Open Sans|700|||||||” form_field_letter_spacing=”2px” form_field_line_height=”1.8em” custom_button=”on” button_text_size=”17px” button_text_color=”#ffffff” button_border_width=”2px” button_border_color=”#ffffff” button_border_radius=”0px” button_letter_spacing=”0px” button_font=”Open Sans|600||on|||||” button_use_icon=”off” button_text_size_last_edited=”off|desktop” border_width_bottom=”2px” border_color_bottom=”#ffffff” form_background_color=”rgba(0,0,0,0)” button_bg_color_hover=”#ff8a3d” button_border_color_hover=”#ff8a3d” button_border_radius_hover=”100px” button_letter_spacing_hover=”5px”][et_pb_contact_field field_id=”Name” field_title=”Name” _builder_version=”3.16″ button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][/et_pb_contact_field][et_pb_contact_field field_id=”Email” field_title=”Email Address” field_type=”email” _builder_version=”3.16″ button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][/et_pb_contact_field][et_pb_contact_field field_id=”Message” field_title=”Message” field_type=”text” fullwidth_field=”on” _builder_version=”3.16″ button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][/et_pb_contact_field][/et_pb_contact_form][/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”120px|||” custom_padding_tablet=”0px|||” custom_padding_phone=”” custom_padding_last_edited=”on|tablet” custom_padding__hover=”|||”][et_pb_blurb title=”Office” use_icon=”on” font_icon=”%%249%%” icon_color=”#ffffff” icon_placement=”left” content_max_width=”1100px” use_icon_font_size=”on” icon_font_size=”28px” _builder_version=”4.4.8″ header_font=”Open Sans||||||||” header_font_size=”24px” header_line_height=”1.2em” body_font=”Open Sans||||||||” body_font_size=”16px” body_line_height=”1.8em” background_layout=”dark” custom_padding=”|||” animation_style=”fold” animation_delay=”150ms” animation=”off” locked=”off”]
1641 W Rascher Avenue
Chicago, IL 60640
[/et_pb_blurb][et_pb_blurb title=”Call Us” use_icon=”on” font_icon=”%%264%%” icon_color=”#ffffff” icon_placement=”left” content_max_width=”1100px” use_icon_font_size=”on” icon_font_size=”28px” _builder_version=”4.4.8″ header_font=”Open Sans||||||||” header_font_size=”24px” header_line_height=”1.2em” body_font=”Open Sans||||||||” body_font_size=”16px” body_line_height=”1.8em” background_layout=”dark” custom_padding=”|||” animation_style=”fold” animation_delay=”150ms” animation=”off” hover_enabled=”0″ locked=”off”]
(773) 675-1423
[/et_pb_blurb][/et_pb_column][/et_pb_row][/et_pb_section]