OpenSource software is really starting to catch on for small business use. We have been using two open-source software solutions for the last year now that support our project management operations and customer relationship management (CRM) operations.
The first is a solution called Project.Net, its the only detailed and comprehensive open-source project and portfolio management solution that has a great end user interface and some fantastic functionality. Project.Net gives you the ability to manage projects across several business
A client recently told me that “its easy when you know what your doing” when I was explaining some of the simple maintenance task that she could be doing on her computer so she wouldn’t have to call our service technician so often. Don’t get me wrong, we are in the business to make money but not when the service is based on something that the client could actually take care of themselves and save themselves money.